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Privacy & Cookies Policy
Privacy & Cookies Policy
Dr Diana Arcila — Implant & Oral Surgery, Sydney. Last updated: July 2026.
This policy explains how this website and practice collect, use and protect your personal information. As a health service provider, the practice is bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), regardless of its size.
Information we collect
When you use the enquiry form we collect the details you provide — such as your name, email, phone number and message. When you browse the site, we collect anonymous usage data through Google Analytics, including pages viewed, approximate location, and device and browser type. We only collect what we reasonably need.
Cookies & analytics
This site uses Google Analytics, which sets cookies to measure how the site is used so we can improve it. This data is aggregated and does not identify you personally. You can block or delete cookies in your browser settings, or opt out using Google’s opt-out add-on.
How we use your information
We use your information to respond to your enquiry, to provide and manage dental care, and to understand and improve the website. We do not sell your information or use it for unrelated marketing.
Health & sensitive information
Any health information is treated as sensitive and handled with strict confidentiality in line with the APPs. Photographs or images are only ever used in advertising with your separate, specific written consent.
Sharing & storage
Your information is stored securely. It may be handled by trusted service providers who help run the website (for example, our host Netlify and Google Analytics), and may be disclosed where required or authorised by law. We take reasonable steps to protect it from misuse, loss and unauthorised access.
Your rights
You may ask to access or correct the information we hold about you, and you may make a privacy complaint at any time by contacting us. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
